Separate supply loss from water use inside
We consider the meter arrangement, accessible stop valves, private pipe route and any shared connections. Suitable checks can help distinguish water escaping on the incoming supply from use within the building. Listening, tracer testing or correlation may then help focus the investigation, depending on the actual system.
When this investigation may help
- An unexpected increase in metered use
- A supplier notification about a possible leak
- Wet ground along a possible supply route
- Water loss without a visible internal source
An unexpectedly high water bill · A water-company leak notification
A method suited to the evidence
Comparing the sound of escaping water at useful points. Pipe material, depth, pressure and background noise affect the result. A quiet test does not rule out every leak.
Depending on the property, other appropriate methods may complement the investigation. Read about acoustic listening or compare the methods.
Before the visit
Include any water-company correspondence and mention shared pipes, private roads or a route across neighbouring land. We need authorised access to the parts of the supply involved.
Our work concerns the agreed private pipework. Ownership, shared responsibilities and water-company assets must be clarified before repair is instructed.
From finding the leak to repairing it
The residential package connects the investigation with necessary access, plumbing repair and suitable post-repair checks. Parts and materials are included for the agreed job. The report records the relevant findings, and the plumbing repair has a 12-month workmanship warranty.
Read the full package and exclusions · Understand how the visit works
Useful reading
Your questions
What information helps with mains water leak detection?
Include any water-company correspondence and mention shared pipes, private roads or a route across neighbouring land. We need authorised access to the parts of the supply involved.
What should I know about the scope?
Our work concerns the agreed private pipework. Ownership, shared responsibilities and water-company assets must be clarified before repair is instructed.
How is this work priced?
For the agreed residential job, £1,400 includes investigation, specialist detection, necessary access, plumbing repair, parts, materials, testing and a Trace & Access report. Decorative and remedial reinstatement is excluded.
Coverage for this service
Check the listed towns and districts in Berkshire, Buckinghamshire, Surrey, London, Hampshire, Hertfordshire, Oxfordshire, Bedfordshire. Appointment availability is confirmed for your full address.