What the symptom may mean
Read the requested next steps and share the correspondence when enquiring. The relevant private pipe route and any shared arrangements will need consideration before the work is agreed.
Useful details to share
- The supplier’s stated concern
- Any response date in the letter
- Checks already carried out
Use the information you already have. You do not need to investigate the pipework yourself, collect a special set of readings or choose equipment before contacting us.
Contact the supplier directly about its requirements and any allowance it may offer.
How an investigation moves forward
The symptom is considered with the building layout and appropriate checks. Where the evidence supports a plumbing fault, the engineer can explain the proposed tracing and access. A visible wet patch or pressure reading alone does not establish the repair location.
The relevant service to explore is Mains water leak detection.
Useful reading
Understanding the residential package
For an agreed residential job, £1,400 includes investigation, specialist detection, necessary access, plumbing repair, parts, materials, testing and a Trace & Access report. The £100 booking deposit is deducted from that total. Decorative reinstatement is excluded.
See the full price and scope before arranging the visit. Shared networks and commercial premises need an individual quotation.