Ask whether prior authorisation is needed
Your insurer may have its own process for an escape-of-water enquiry. Contact it directly with the circumstances and ask what it needs before you appoint a contractor. Do not rely on another company’s general statement that all leak costs are covered.
Separate the different costs
Ask how the policy treats tracing, access, the pipe repair, damage already caused and reinstatement. Also clarify any excess or limit. The insurer can explain the policy; Exact Source cannot decide what it will pay.
Agree the evidence request
Keep the claim reference and any instructions. The included Trace & Access report records the agreed investigation and work, but a report does not guarantee acceptance. Share specific reporting requests before the appointment is booked.
Related service
Trace & Access reports explains the practical investigation and the scope to discuss before booking.
For agreed residential work, the Exact Source package is £1,400, including applicable tax. Necessary access, plumbing repair, materials, suitable checks and a Trace & Access report are included. Decorative and remedial reinstatement is excluded.